Comments on: Are performance management, business intelligence and balanced scorecard systems failing? http://collaborative-action.com/are-performance-management-business-intelligence-and-balanced-scorecard-systems-failing/ Connecting people to performance! Fri, 10 Feb 2012 07:56:10 +0000 http://wordpress.org/?v=2.6.2 By: admin http://collaborative-action.com/are-performance-management-business-intelligence-and-balanced-scorecard-systems-failing/#comment-42 admin Mon, 08 Dec 2008 15:07:05 +0000 http://collaborative-action.com/?p=89#comment-42 Thanks Colin for the comment. Just to clarify ...I am not stating that BSC should be thrown out. In fact, our company, Abrige Corp., did not build a BSC because everyone else was...we built a BSC because it is, even semi-automated, the most manageable and meaningful executive info "high level view" system I have found. But most BSCs launched are not balanced; they are simply a presentation layer of the data captured in transactional systems. And as you say, some BSCs are expected to be more than they are. Thanks Colin for the comment. Just to clarify …I am not stating that BSC should be thrown out. In fact, our company, Abrige Corp., did not build a BSC because everyone else was…we built a BSC because it is, even semi-automated, the most manageable and meaningful executive info “high level view” system I have found. But most BSCs launched are not balanced; they are simply a presentation layer of the data captured in transactional systems. And as you say, some BSCs are expected to be more than they are.

]]> By: Colin Beveridge http://collaborative-action.com/are-performance-management-business-intelligence-and-balanced-scorecard-systems-failing/#comment-41 Colin Beveridge Mon, 08 Dec 2008 13:23:11 +0000 http://collaborative-action.com/?p=89#comment-41 I looked at this problem a couple of years ago and undertook a Masters research project to investigate why the BSC outcomes are so widely variable. My project dissertation was entitled: "a systematic approach to balanced scorecard evaluation." Twelve years on and four books later, Kaplan and Norton's Balanced Scorecard is probably the single-most successful business methodology, based on global adoption. And yet results appear to be disappointing, despite the plethora of documentation, consultancy and training available to adopters. From my research, and from direct experience with BSC adopters, I believe that there are still fundamental weaknesses in the methodology and I have identified ways of significantly improving BSC evaluation. So there is no need to throw the baby out with the bathwater, maybe adopters just need to add the right mix of complementary solutions. I looked at this problem a couple of years ago and undertook a Masters research project to investigate why the BSC outcomes are so widely variable. My project dissertation was entitled: “a systematic approach to balanced scorecard evaluation.”

Twelve years on and four books later, Kaplan and Norton’s Balanced Scorecard is probably the single-most successful business methodology, based on global adoption. And yet results appear to be disappointing, despite the plethora of documentation, consultancy and training available to adopters.

From my research, and from direct experience with BSC adopters, I believe that there are still fundamental weaknesses in the methodology and I have identified ways of significantly improving BSC evaluation. So there is no need to throw the baby out with the bathwater, maybe adopters just need to add the right mix of complementary solutions.

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